That snooty, condescending convenience-store clerk. The obnoxious associate from the plumbing aisle of your local home-improvement shop. If you’ve ever experienced either of these scenarios, then welcome to the world of poor customer service. You can give into substandard performance and service, or you can stand up and be heard. Service this: Winning the war against Customer Disservice (104 pp, ISBN 0-9753719-0-8) offers a smarter way to help you solve everyday customer service problems. This easy-to-read book offers common sense approaches that have been proven to work time and again, like: - Talking person-to-person with an offending customer service associate or supervisor
- Calling a customer care center to help resolve your Customer Disservice problem
- Documenting your experience through effective writing techniques
- Following through with the status of your Customer Disservice problem
- Elevating your complaint to the highest levels of a company
Real people are winning the war against Customer Disservice:
“After being wrongfully charged and mistreated by a major car rental company, I put the methodology in this book to use. It works. They realized their mistake and I was compensated appropriately.”
-Ashish V.
“I was sent an incorrect medical bill. I wrote a letter based on the information in this book and got the attention of a large and very apologetic HMO. This book gave me the power to know I actually can do something to get results.”
- Monica B.
“Following continual neglect and exploitation by the manufacturer of my vehicle regarding a major defect, I finally took things into my own hands using the techniques from this book. I’m happy to say that they finally began to listen and I’m in the process of obtaining real payback and respect for my problem.”
- Laura F.
“I had a major problem with a defective laptop computer. After investing more than $500 in repairs that didn’t even solve the issue, I took action. This book was a huge help! I followed the steps necessary to contact the right people, and got an upgraded laptop for free.”
- Mike W.
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